Shipping policy

Last updated: 19 September 2026

Thank you for shopping with Elowen Rose. Please read our Shipping Policy carefully before placing your order.

Processing Time

Orders are processed within 1 to 2 working days, Monday to Friday.

Orders are not processed on weekends or UK bank holidays. Orders placed during these periods will begin processing on the next working day.

Delivery Time

Once your order has been processed and dispatched, standard delivery within the United Kingdom usually takes 5 to 8 working days.

The estimated total delivery time is therefore 6 to 10 working days from the date your order is placed.

Delivery times are estimates rather than guaranteed dates unless we have expressly agreed otherwise with you.

Free UK Delivery

We offer free standard delivery on all orders within the United Kingdom, with no minimum order value.

This includes England, Scotland, Wales and Northern Ireland.

Delivery Destinations

We currently deliver to addresses within the United Kingdom only.

Please ensure that your delivery address is complete and accurate before placing your order. If you notice an error, contact support@elowenrose.co.uk as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

Please allow a short period for the carrier’s tracking system to update after receiving your dispatch confirmation.

Delivery Delays

Delivery may take longer during busy periods, including bank holidays, Christmas, prom season and wedding season, or because of severe weather, carrier disruption or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you as soon as reasonably possible. Unless another timeframe has been agreed, your order will be delivered within 30 days as required by applicable UK consumer law.

If delivery is materially delayed, please contact us so that we can investigate and explain the options available to you.

Lost Packages

If your tracking information shows no progress or you believe your parcel has been lost, contact support@elowenrose.co.uk with your order number.

We will investigate the shipment with the carrier and, where the parcel is confirmed as lost, provide an appropriate replacement or refund in accordance with your legal rights.

The risk of loss remains with Elowen Rose until the order has been delivered to you or to a person you have identified to receive it.

Damaged Packages or Items

If your order arrives damaged, please contact support@elowenrose.co.uk as soon as possible and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the packaging and affected item

We will review the issue and provide an appropriate resolution. This does not affect your statutory rights.

Contact

If you have any questions about your order or delivery, please contact us:

Email: support@elowenrose.co.uk
Telephone: +44 7700 900123
Postal address:
Elowen Rose
42 High Street
Guildford GU1 3EL
United Kingdom